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A cloud based Service Manager also referred as a help desk ticketing system, support ticket system, or ticket management system.
We’ve experience more than 10+ years with success.
We achieve lot for our work from top certified agency.
We’ve more than happy 3000+ client all over the world.
15k+ Client using Our Services.
The Service Manager acts as the single point of contact between end users and the service provider. It helps service teams consolidate support requests from different channels into tickets, store them, and manage them centrally. The ticketing system also helps categorize, prioritize, and assign these tickets according to preset policies, ensuring that service desk teams stay efficient and organized.
- Mobile app easy management & access
- Ton’s of features for handle the card easily
- Strong security system.
We help 10k+ Customers to full fill their dream.
Thailad
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Thailad
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Dhaka
P2PTrack360 Solutions has truly been a game changer for our business. Their expertise in developing our mobile app has streamlined our operations and enhanced the user experience remarkably.
Thailad
P2PTrack360 thumbs up to the team! Their personalized approach to fitness training has been a breath of fresh air. The trainers are not only knowledgeable but also genuinely invested in their clients' well-being
Some Frequently Asked Questions.
See some of frequently asked questions
Aproach
Before we define what a ticketing system is, let's first understand what is a ticket. Consider these scenarios
- You are unable to access your organization's VPN, so you decide to make a phone call to your friend in the IT department
- You are an HR associate in charge of onboarding new employees. You shoot an email over to the IT department requesting new devices and software.
- An alert is triggered in your organization's network monitoring system, indicating that several of your servers are down.
Aproach
The best type of ticketing system software does one thing: help teams and end users save time and be productive while offering significant cost savings for the organization. Some of the attributes of such software include:
- An easy-to-use and intuitive interface.
- Omni-channel ticketing that ensures no ticket is forgotten.
- Powerful automations that eliminate manual ticketing actions.
- Visual workflows that help standardize ITIL processes.
Aproach
P2PTrack360 offers Service Manager either as a standalone tool or as part of a broader platform. It is packed with an array of ticketing capabilities, including but not limited to:
- A central repository to store and manage tickets.
- The ability to convert incoming support emails to tickets.
- Intelligent routing, categorization, and prioritization.
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